Template: Communicating with Hotline Callers

Template: Communicating with Hotline Callers
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Description

These email templates help you gather information, manage expectations, and ensure follow-up when employees report issues. Use these to manage the full lifecycle of a hotline case in an empathetic—and consistent—manner. We’ve even included variants for both named and anonymous hotline callers to reflect the nuances of how you’d communicate with each.

Who’s it for?

Compliance Team