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External Communications

Office Employees

  • Don't get fooled by email scammers

    Don't get fooled by email scammers

    Successful spear phishing sounds cool, but is one of your cybersecurity team's worst nightmares. Educate your team on the biggest red flags. Using a criminal graphic to grab their attention, this tool vividly highlights the not-always-obvious signs of...

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  • Has a government regulator contacted you?

    Has a government regulator contacted you?

    If a regulator reaches out, this guide explains step-by-step who is supposed to do what and when. It’s scary when someone from the government initiates contact, and scared people often don’t make rational decisions—this is an obvious...

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  • If someone asks for your password, report it!

    If someone asks for your password, report it!

    Prepare your team to be smarter than the scammers by reminding them to never give their passwords over the phone.

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  • Virtual communication has tons of advantages like convenience and efficiency. But along with these pros come disadvantages like misinterpretation and lack of privacy. In seven brief slides, this deck gives your employees everything they need to consider about communicating virtually BEFORE clicking send, like who’s the audience, thinking through what to say, and considering the timing and tone. Make this info really sticky by adding this to our Annual Refresher Course or pairing it with our Careful virtual communications job aid.

    Careful virtual communications (mini-module)

    Virtual communication has tons of advantages like convenience and efficiency. But along with these pros come disadvantages like misinterpretation and lack of privacy.  In seven brief slides, this deck gives your employees everything they need to...

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  • Interacting with clients and service providers

    Interacting with clients and service providers

    While treating customers and vendors with respect is the right thing to do, it’s also great for business. Avoid helpline complaints and negative reviews (including on job search sites) by explaining exactly what civility and respect look like when...

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