While treating customers and vendors with respect is the right thing to do, it’s also great for business.

Avoid helpline complaints and negative reviews (including on job search sites) by explaining exactly what civility and respect look like when engaging with external folks.

Warning: Distributing this conversation guide may result in improved morale, fewer complaints about professionalism, and an uptick in productivity. Use at your own risk. 

If you experience a sudden onset of ethical culture, do not discontinue use. Consult your Customer Success Team immediately.