If a chunk of your Helpline reports stem from interpersonal issues—like general lack of civility and professionalism—you’re not alone.
And, that’s no surprise. People aren’t great at sharing feedback (or just plain don’t and come straight to Compliance or HR).
For some, this comprehensive conversation guide is a nice refresher to keep them on track. For others, it’s a learning tool: Respect in the Workplace 101. Either way, encouraging employees to offer their valuable input is half the battle. The key to accountability is explaining exactly how you expect them to do this. Then, when someone ventures into the “not this” column, you have a great coaching tool to close out those Helpline reports!
Looking for a manager-specific guide? Check out Giving and receiving feedback (manager version).
This piece is from our "Culture and Values" series—tools that are designed to give your folks practical guidance on how to live out your organization's values on a daily basis.