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  • Non-retaliation for managers
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    Non-retaliation for managers

    Ensure your managers know how to address employee concerns with this helpful go-to guide. We love contrasting examples—they’re extraordinarily powerful in helping people learn appropriate behavior...

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  • Let’s be real, when it comes to being a manager, the people stuff is usually the hardest part of the job. And being asked to be “inclusive” can raise anxiety levels even further: How exactly do I do that? Am I doing something wrong? Is there something I haven’t thought of? It’s complex, but this super practical infographic isn’t. It skillfully lays out nine DOs and DON’Ts for managers to apply in their day-to-day work lives. Share this with them to ensure a welcoming environment for everyone!

    How a manager can create inclusion

    Let’s be real, when it comes to being a manager, the people stuff is usually the hardest part of the job. And being asked to be “inclusive” can raise anxiety levels even further: How exactly do I do...

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  • How we treat each other around the office (manager version)

    How we treat each other around the office (manager version)

    It's not unusual to spend hours investigating a Helpline report only to discover that everything stemmed from a manager's poor people skills. It wasn't a true compliance issue after all. UGH! Be...

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  • Want to collect customer data?

    Want to collect customer data?

    A handy infographic based on FTC guidance, this walks your teams through the main issues involved in collecting and using customer data. Rather than give hard-and-fast rules, this piece asks critical questions about the use of customer...

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  • Do you really need it?

    Do you really need it?

    Being mindful of privacy issues before your team obtains info can prevent the problems in the first place.

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  • Do you really need that data?

    Do you really need that data?

    Just because it's possible doesn't mean your team should do it. Urge them to be mindful in how (and why) they collect data.

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